INFORMATION ABOUT DATA PROCESSING
Polo Line d.o.o. understands and respects your need for the privacy of personal data and is committed to ensuring the security of the information collected through the website http://www.polo.hr.
Polo Line collects, processes, and stores your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. Data will not be shared with third parties or transferred to third countries unless necessary for the execution of contracted services (e.g., accommodation, airline, transport provider, insurance).
We will consider your continued use of http://www.polo.hr as acceptance of all conditions described below.
Below you can read what information we collect, why we collect it, and how we use it.
Use of Personal Data
Your personal data is collected and used solely based on the information you voluntarily provided to Polo Line d.o.o. through the website http://www.polo.hr.
Collected personal data is stored in electronic and paper formats, and all appropriate technical and organizational measures are applied to prevent any breach of personal data. Emails received with your personal information will be used by Polo Line solely for the purpose of fulfilling your requests or executing the requested services.
Reservations
When booking accommodation, travel, or other services through the Polo Line travel agency, personal data of the booking holder, who must be of legal age (e.g., name, address, contact phone number), as well as data of other service users (e.g., name, date of birth) will be required. Only the necessary data for the execution of the service will be available exclusively to partners involved in the service (accommodation providers, transport providers, insurance providers).
The information we request when booking via our website includes your name, phone number, arrival and departure dates, the number of adults and children, the age of the children, preferred language of communication, and email address.
Cookies
Cookies allow Polo Line d.o.o. to collect statistical data on user behavior on http://www.polo.hr (e.g., which parts of the site users visit most or least frequently), which web browser is being used (e.g., Internet Explorer, Opera, Safari, Google Chrome, Firefox), and similar.
Cookies are small sets of data sent from the server of http://www.polo.hr to the user's computer and serve as anonymous identifiers. Cookies are also used to make navigation through the website easier (e.g., you don't have to re-enter registration data every time). Cookies are not used to access user data or to track user activity after leaving http://www.polo.hr.
Polo Line d.o.o. reserves the right to use cookies on http://www.polo.hr, but each user can disable cookies by editing/changing their browser settings.
How Do We Use the Provided Information?
Any collected information, with your prior consent, may be used for the following purposes:
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To personalize your booking experience (your data helps us better respond to your individual needs and preferences)
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To improve website functionality (we continuously work on improving our website based on user feedback)
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To send promotional emails, with your prior approval
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To improve customer service
Note: If you wish to unsubscribe from receiving promotional emails or newsletters for any reason, please refer to the detailed unsubscribe instructions at the bottom of each email.
Links
The website http://www.polo.hr contains links to other websites (e.g., Facebook). Therefore, we warn and ask users to consider that Polo Line d.o.o. cannot be held responsible for privacy practices on those websites. We encourage users to read the Privacy Policy of every site they access.
Digital Marketing
Contact information, such as an email address, is necessary if you wish to receive promotional materials from Polo Line d.o.o. Promotional materials include information about services, special offers, and news (i.e., newsletters).
You can unsubscribe from this service at any time by clicking the "Unsubscribe" link at the end of the email or by sending a removal request to ivan@polo.hr.
Security
Polo Line d.o.o. takes all necessary security measures to protect user data during input, transmission, processing, and storage. Access to the data is limited and granted only to employees who need it to perform their business activities.
Users have the right at any time to request information about which of their personal data is being processed by Polo Line d.o.o., and to request that the data be modified or deleted by sending a request to ivan@polo.hr.
Who Uses the Information?
The information may only be used by authorized employees of Polo Line d.o.o. for the above-mentioned purposes. Data cannot be shared with third parties without prior consent, except in the case of accommodation or transfer service providers necessary for service execution. The Data Protection Policy applies only to information collected through the website and not to information collected offline.
General Terms
Please also refer to the article in our General Terms and Conditions regarding the use and limitation of liability related to the management and use of the website.
Notice of Changes
In case of any changes to the privacy policy, a notice will be posted on the homepage of the website to inform users.
Contact
Polo Line d.o.o
Frankopanska 36, 51523 Baška, Croatia
www.polo.hr
info@polo.hr
+385 91 3856 922
Your questions or comments will be handled professionally and confidentially in the shortest possible time.